Shipping policy
Shipping Policy
Effective Date: January 1, 2025
Thank you for shopping with us. We strive to ensure a positive customer experience from the moment you place your order to the time it arrives at your doorstep. Please review our Shipping Policy carefully before making a purchase.
-
Order Processing Time
- All orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment is received.
- You will receive an email notification once your order has shipped, which will include tracking information (if applicable).
- All orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment is received.
-
Shipping Methods & Rates
- We offer several shipping options through reputable carriers to ensure safe and timely delivery.
- Shipping costs are calculated based on the shipping method you choose, the destination, and the weight of the products. The cost will be displayed at checkout before you finalize your purchase.
- We offer several shipping options through reputable carriers to ensure safe and timely delivery.
-
Estimated Delivery Times
- Delivery times vary depending on your location and chosen shipping method.
- In most cases, shipments within the United States arrive within 3–7 business days after dispatch.
- Please note that these are estimates and may be affected by factors such as holidays, severe weather, or carrier delays.
- Delivery times vary depending on your location and chosen shipping method.
-
International Shipping
- Currently, we do not ship internationally. If we do elect to ship internationally for a customer, additional fees such as customs duties, taxes, and import fees are the responsibility of the customer.
- International shipping times will vary by destination and may be subject to delays beyond our control.
- Currently, we do not ship internationally. If we do elect to ship internationally for a customer, additional fees such as customs duties, taxes, and import fees are the responsibility of the customer.
-
Address Accuracy
- Please ensure that all shipping information is accurate and complete when placing your order. We cannot be held responsible for orders shipped to an incorrect address that was provided during checkout.
- If you notice any errors in your shipping information, please contact us immediately so that we can attempt to correct it before your order is processed.
- Please ensure that all shipping information is accurate and complete when placing your order. We cannot be held responsible for orders shipped to an incorrect address that was provided during checkout.
-
Lost or Damaged Packages
- If your package is lost, damaged, or significantly delayed, please contact us as soon as possible.
- We will work with the carrier to investigate and resolve the issue. Resolutions may include replacement, store credit, or a refund, as applicable.
-
Contact Us
- If you have any questions or concerns about your order or our shipping procedures, please reach out to us at:
- Email: skinsolutionohio@gmail.com
- Phone: 330-977-5788
- If you have any questions or concerns about your order or our shipping procedures, please reach out to us at:
Thank you for choosing our skincare products. We appreciate your trust in our brand and look forward to serving you. If you have any further questions or need assistance, our customer service team is here to help.