Refund policy
Return and Refund Policy
Effective Date: January 1, 2025
Thank you for shopping with us. We value your business and strive to ensure your satisfaction. Please read our Return and Refund Policy carefully before making a purchase. By completing a transaction, you agree to the terms set forth below.
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All Sales Are Final
Due to the personal nature of our skincare products, all sales are final. We do not accept returns or offer refunds once an order has been shipped. -
Personal Care Items
Our skincare line is intended for direct application to the face, hair and/or body, making it a personal-use item. For health and safety reasons, we cannot accept returns on opened or unopened products. -
Order Issues or Damaged Products
- If your order arrives damaged or if you receive the wrong product, please contact us within 48 hours of delivery.
- We may request photographs of the damaged package or incorrect items to help us address your concerns promptly.
- Any resolutions provided will be at our discretion and in accordance with applicable laws.
- If your order arrives damaged or if you receive the wrong product, please contact us within 48 hours of delivery.
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Compliance with Ohio Law
This Return and Refund Policy is governed by the laws of the State of Ohio. If you have any questions about our policy or believe we have not met our obligations, please contact us so we can work toward a solution. -
Contact Us
If you have questions, concerns, or need assistance regarding your purchase, please reach out to us at:- Email: skinsolution@gmail.com
- Phone: 330-977-5788
We appreciate your understanding and thank you for choosing our products. If you have any further questions, our customer service team is here to help.